Shipping & Delivery
At ROLIPA, each order is carefully prepared before shipment. As our products may be prepared and branded specifically for your order, please allow additional processing time before your parcel is dispatched.
Order Processing Time
Orders containing 1–20 products are typically prepared within 2 full business days after the order has been confirmed. Processing time is separate from shipping time and may occasionally take longer during periods of high demand or due to circumstances beyond our control.
Shipping Time
Shipping time begins after your order has been prepared and dispatched. Delivery times vary depending on the destination country and the selected shipping method. The estimated delivery time and available shipping options are shown at checkout where available. Please note that delivery estimates are not guaranteed and may be affected by the carrier, public holidays or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated based on the delivery destination and the products in your order. The applicable shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
When tracking information is provided by the shipping carrier, it will be made available to you by email or through the order information available to us. In some cases, tracking information may become available only after the parcel has been handed over to the carrier. If you have questions about the status of your order, please contact us at info@rolipa.store.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at info@rolipa.store. Include your order number, a description of the issue and, where possible, clear photos of the product and packaging. We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
Delivery Delays
While we aim to have every order delivered as quickly as possible, occasional delays may occur during order preparation or transportation. If your order is significantly delayed, please contact us at info@rolipa.store and we will check the available order and shipping information for you.
Questions About Delivery
If you have any questions about the preparation, shipping or delivery of your order, please contact us at info@rolipa.store and include your order number where applicable.