Returns and Refunds
You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, except where an exception to the right of withdrawal applies, including certain sealed goods which are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
You may inspect the product only to the extent necessary to establish its nature and characteristics. You may be responsible for any diminished value resulting from handling beyond what is necessary. For sealed cosmetic products, the right of withdrawal may not apply once the seal has been removed for health protection or hygiene reasons.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If the return is approved, the refund will be made using the same payment method used for the original transaction, unless otherwise agreed with you.
Late or missing refunds
If you have not received your refund after we have confirmed that it has been issued, please first check your bank account and contact your bank or payment provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at info@rolipa.store.
Exchanges
We do not offer direct exchanges. If you receive a damaged, defective or incorrect product, please contact us at info@rolipa.store as soon as possible and provide your order number and, where applicable, photos of the product. We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
Shipping returns
To return a product, please contact us first at info@rolipa.store. We will provide you with the necessary return instructions and, where applicable, the return address. Please do not send products back without contacting us first.
If you exercise your right of withdrawal, you are responsible for the direct cost of returning the goods, unless the goods are defective, damaged, incorrect, or we have agreed otherwise.
We recommend using a trackable shipping service when returning goods. ROLIPA cannot be held responsible for returned items that are lost or damaged during return shipping before they are received by the designated return recipient.
Please note that the time required for a returned product to reach the designated return recipient may vary depending on your location and the shipping service used.
Need help?
If you have any questions about returns, refunds, damaged or incorrect products, please contact us at info@rolipa.store. Please include your order number so we can assist you as quickly as possible.